We seek an experienced Account Manager in Fundraising to serve as the primary contact for external and internal customers (located in Concord , NH and Baltimore, MD), responsible for customer service, project management and problem solving with customers. Serve as team liaison between sales, creative, production and third party vendors/partners. Develops project plans; coordinates projects; communicates changes and progress; and manages project team activities. Responds promptly to customers needs; solicits customer feedback to improve service; responds to requests for service and requests and meets commitments. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations and maintains relationships with marketing and purchasing contacts.

Interested candidates should have Bachelor’s degree and 3-5 years customer service experience in a printing environment and knowledge of the print production and direct mailing process. The ideal person will have excellent communication (written and oral), interpersonal skills, demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints. Strong computer skills: MS office, excel, creating and working with PDFs, comfortable with databases (HAGEN specifically).

 Please review our website to learn more about our products and services. Send your letter of interest, that clearly shares why you would be a good fit for this role and indicate your salary requirements along with a copy of your resume to: jobs@concordlitho.com. Please include "Account Manager" in the subject line.